Frequently Asked Questions

Check most frequently asked questions here

General

What is Good Karmal Wholesale?

The Good Karma Wholesale is an Australian based B2B online wholesale marketplace for Health, Beauty and Wellness businesses. Our primary role is to connect small retailers and independent brands around Australia. We support small businesses and give them an opportunity to come together and expand their business offering.

Hopefully, our Good Karma will pay off one day :-)

Are you based in Australia?

Yes indeed. We are an Australian based organisation. Our customer service team based in Melbourne, VIC.

Do you ship internationally?

Yes, we certainly do. Contact us for shipping or registeration related questions.

What is RRP and WSP?

RRP = Recommended Retail Price - price recommended by brand for retail customer
WSP = Wholsale Sell Price - wholesale price retailers are eligible for

Why I WSP is locked?

Only register retailers can view wholesale product price. To view, please login to your account through following link:

https://goodkarmawholesale.com.au/account/login

Seller

I have existing distributor for my brand, is that a conflict?

Well, listing and selling via our B2B platform is similar to selling directly to a customer. We providing you an opportunity to add one more sales channel and expend your business further

I have my Brand e-commerce store, can I integrate with your platform?

If you have existing e-commerce store, dependence on platform technology, we may be able to integrate. Currently, we support 100% some technology platforms for intergration. With help of direct integration, orders and investory will sync directly with your own webstore. Shoot us an email if you would like to discuss more.

How can I get onboarded on your platform?

Don't worry, our specilised technical support team will work with you during the onboarding process.

I am an Independent Brand, can I join you?

Yes absolutely, our aim is to bring all indepdendent brands in Health, Clean Beauty and Wellness on a single platform. Shoot us an email to find more about

Retailer

Am I qualified for retailer account?

To qualify for a retailer account, your business must be registered with active business number (i.e. equivalant to ABN/ACN in Australia). Fillout our registeration form to get started. Do not forget to read our terms and conditions

I am interested, so how can I join Good Karma Wholesale?

Good Karma Wholesale is a Business-to-Business platform. As long as you have business number (ABN) you can join us. Sign-up via this link

Retailer Sign-Up

How can I sign-up as a retailer?

Signing up is really easy, simply share some of your business and personal details, that's all.

To sign-up use this link

I have a query, how do I contact Supplier?

For fist instance, pleasse contact us (order@goodkarmalwholesale.com.au), more likely we will be able to help you. In case you have a specific query, we will be very happy to find out more details for you. Every brand has their own website with most of the question and details pubished.

What is the return policy?

Each band and supplier has 30 day minimum return policy. In case you like to return or have specific question about return, please contact us.

How order shipping works?

Each band is responsible for fulfilling their part of the order placed. So, please expect multiple deliveries. In case you like to consolidate you order in one parcel, please contact us before placing an order and we will help you.

How can I track my order?

All orders will have thier corresponding tracking number provided by the supplier. You’ll also receive an email with a link to the tracking number as soon as your order has been shipped.

I have received partial order, what do I do?

In multi supplier based order, supplier's location, fullfilment speed and type of logistics can play a role. Don't worry, we are happy to chase and work with supplier to complete your order quickly. Supplier are bound by 3 working dayd turnaround for a order process, if it is byond 3 business day contact us immediately.